Thomas Bez
Consultancy in Information technology, Telecommunications and Business organisation
- Strategy development on processes, service and outsourcing for technology-affine enterprises
- Process consulting in planning, implementation, administration and optimisation of operative processes
- Implementation of solutions for Business Process Management
- Project management with focus on IT, services and restructuring
- Interim management of IT and service departments
Success factors
Analyst with wide methodical experience, structured and concise
Strategist with comprehensive all-rounder knowledge, aiming at business success
Practical performer with high competence to solve problems
Cooperative team worker, self-motivated and motivating others
Efficient manager with a mature leadership record
Skills and experience
Graduated in Computer Science (Diplom-Mathematiker), extramural studies in Business Administration
Senior Project Manager (equivalent to B level)
ITIL v3 Foundation certified
17 years technical and line management in the telco industry
3 years research and development
German, English (business fluent), Russian, French
Competence areas
IT+Telco Operations |
ITIL, Network Operations, Operations Support Systems (OSS), Callcenter Management, First Line Maintenance, Second Level Support, Offshoring |
Business Processes |
Workflow Management, Business Process Reengineering, Business Support Systems (BSS), TeleManagement Forum (TMF), eTOM |
Business Administration |
Product Management, Service Marketing, Managed Services, SLA Management, Outsourcing |
Security & Availability |
Risk Assessment, Risk Management, Information Security Management (ISMS), Business Continuity Management (BCM) |
Telco Technologies |
Mobile Networks, Mobile Virtual Network Operator (MVNO, MVNE), Lawful Interception (German law), Optical Networks, Telecommunications Management Network (TMN), ITU-T |
Information Technology |
Information Management, Web 2.0, Internet Community, SOA, LAN/WAN Architecture, Firewalls, Linux |
Leadership |
Line Management, Project Management, Change Management, Knowledge Management, Enabling, Intercultural Skills |
Business
XCelliQ |
Managing Partner in Dr. Trischler & Bez Partnerschaft - Business Process Management Solutions (http://www.xcelliq.com) |
TEDESCA.COM |
Freelance Management Consultant (http://www.tedesca.com) |
Contact
Phone +49 30 944 19355 |
Address: Bochumer Strasse 6 |